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Natwhereyouat

Years ago

NBL.tv - Top Notch Customer Service

That reply does seem very stock standard which is what they should NOT be doing.

Commonsense fix for Perform would be:

Ask for your Facebook address. Confirm this is you (either ask you to make your email address public for 24hrs so they can match it to the one you want to log in or get you to send a DM from your FB account). Then change your point of log in from FB to an email address.

If that can't be done then offer to cancel your current account and re-sign you under a email log in but at the original price you signed up for.

Then ask for a screenshot of any errors you see when opening the phone app. Ask for your phone details. IE phone brand, model, phone carrier. That way they can at least eliminate if the app crashing is actually their fault or not.

If there seems to be a common error amongst certain phones or operating systems then they would need to find out why and fix it.

I work for a Telco & I know that some phones (Sony Exp Z1 for EG) do have some app issues. Also new IOS7 update is flat out terrible, LOTS of issues.

That way, hey.. It may be your iphone and not NBL TV's app. Although unlikely but it's better than just giving a customer a refund without even trouble shooting.

Reply #444169 Report this topic

Nathan of Perth

Years ago

I got my refund for the member discount thing in pretty short order actually, and got responses back within an hour or so each time? Went pretty well for me.

Reply #444088 Report this topic

Anonymous

Years ago

At least got an email back! Still waiting a week, any one get back 50% back? As a member for perth but i already paid full price.

Reply #444079 Report this topic

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