Hoops

Sixers semi final tickets

Just checking now, some boat, cash on "hold" but but not processed with no follow up email. Better work. I'm walking in one way or the other on game day.

My funds still have not been charged! who know what is going on.

Cool, got my gold family seats easily with no dramas

XY - The club don;t have a choice in the ticket agency. Thats the arenas call.

Have received [personal] email confirmation from 36ERS admin that despite the mixed messages from the booking agency our season tickets will gain entry & access to our regular seats for Saturday.

Can only trust that's the case.

Also, carpark pass still current/will gain access to parking.

Do spare a thought for the 36ERS admin. guys & girls. While I suspect they didn't actually have everything locked in early enough, it increasingly seems like they are 'trapped' here along with all us 'punters'.

2 hours and 21 mins after entering the queue, I got to the front and got tickets. im still seething, however will get over it.

even the ticketmaster guru had no idea what happened with the software at Adelaide arena. all I will hope for is, someone gets their backside kicked to high heaven cos I assure you, dean went off and told everyone he felt it was better he removed himself from the entrance so no one heard his convo.

For what it is worth, I think the club is doing what it can. I got a (belated) call from the club asking whether everything was all right, which was appreciated even if not ultimately needed.

Not using Ticketmaster next year might be a good start. God help them if they needed to manage an AFL final or something.

For those who haven't received confirmation emails, they should come within 72 hours according to the woman I spoke to today.
With all the problems and no confirmation email I thought I should ring and check the booking was successful. I was told they are still having problems. This is insane. How can it take 72 hours for a computer system to send a confirmation email?
It does make me wonder though whether they have these issues with every event or just with basketball games, and if so why that is. Last year was a mess also.

Got my card updated by phone yesterday (12.30) and told I would get an email. No email and credit card not debited.
Rang again this morning just to make sure and was told that emails will not be sent because tickets are not being issued. Our members card will be updated and will work on Sat night.
Credit card still not debited so beginning to stress.

Eventually gave up and opted for the web. After repeated tries the system actually accepted my information - needed to establish an 'account' which was a task in itself.

Got confirmation of the booking, which said reserved. Subsequently got a message saying I was going to get printed tickets and presented the bookings as general admission, which is at odds with the info/advice from the 36ERS.

Could be just that the booking system hasn't been configured to deal with the situation, but if they can't handle it the company shouldn't have tendered for the job,should it?

Very messy and frustrating,verging on chaos.

br, I eventually got through on the phone after 45 minutes, then on hold for 20 minutes, then talking with a consultant for another 10. She was very polite, but had to put me on hold twice to resolve 'issues'.

Not a very good process, and I am almost dreading making it through to the grand final when I might have to do it all again.

'Family' ticket members have to ring up Ticketmaster. I have been trying to do so for over half an hour. The phone line is engaged. ENGAGED! What half-assed sort of operation are those morons running at Ticketmaster, and what the hell are we paying them exorbitant booking fees for? This is before I even get the privilege to languish on hold for three quarters of an hour once I do get through.

This is a joke. Dean, sack Ticketmaster immediately, they do not deserve a cent of our money, and are certainly wasting my time.

The bit that infuriates me year after year is they make it so hard for me to give them MONEY.

The 12-digit number/s worked for me, but then I hit the 'print' option - which I don't want, and a demand for a password I don't have [and no, I DON'T want an account with the ticketing agency!] and gave up.

Will try the phone again tomorrow, unless I decide to give in and create an account, and so get a password, but it's increasingly looking like a 90-minute round trip to the 'arena'. That way I might get the promised 25% discount, but at this rate the time and other costs will far outweigh that.

Frustrating and messy.

And as for the costs - I realise the agency is a business, and don't mind paying reasonable fees, but they're hitting us up for the credit card transaction plus the supposed 'handling fees', even though there's no handling of any sort.

There's not even a system that works efficiently!

Complicated. Obscure. Costly. Messy. Frustrating. Confidence and enthusiasm-sapping.

If you were into marketing and customer/member satisfaction shouldn't that be: Simple. Clear. Good value and Reassuring?

I tried the online system but lost confidence when it talked about "printing my tickets" and allocating seats in "GA0002" when I understood that our existing Season Tickets would be activated for the game and our seats are in G4 (according to an old Adelaide Arena floor plan).

It took 45 minutes but I eventually completed the transaction on the phone, with the appropriate assurances that everything was in order. Hopefully, this will be confirmed on Saturday!

I guess the online system is too generic to provide information that is specific to this event.

Yep, more of the same. You'd think it wouldn't be that hard to sort the issues ahead of time and provide the full information well before it was actually needed.

Not many seasons ago we were able to provide authorisation for finals seat costs to be charged to our credit cards well ahead of time - on the understanding that we would want to attend all finals games, I guess.

That worked fine for me & would be far preferable to this mess.

Of course, that system would mean the booking agency would get its exorbitant 'booking fee' only once, I presume [or would hope].

I too have been thinking of driving out to the stadium, but its a 90 minute round trip, and if they are using the same web site ...

Will try the new 12-digit option and see what happens. Looks like accessing the 25% discount isn't an option on the web though. Another oversight.

It's really not that hard to 'workshop' these mechanisms and scenarios and iron out at least most of the bugs ahead of time, is it?

After 20 mins on phone got tickets at reduced price 25% off. Initially told I could not have my regular seats but after complaining and put on hold all was resolved. Still hurts to pay the ticketmaster handling fee though. Was told I would receive a receipt via email in halve an hour but still waiting 2 hours later.

Uwe and Grovermister, thanks for the tips. I didn't realise the Sixers were now using Ticketmaster, but once I had that info, plus the 12 digit info it was pretty smooth sailing using the Ticketmaster site.

To be fair to the Sixers admin, I did get an email from them telling me what to do about 1:30pm and have since received a phone call from a nice lady to check if I knew how to purchase the tickets!

For those of you trying to input barcodes, I assume you mean those on your members tickets? Also, which site are you using? Proticket? Because when I went there I could find no trace of the Sixers-Breakers semi-final!

Very frustrating that the ticket agencies aren't ready to go on this. My recollection of last year was that I logged into Proticket and secured my usual seats no problem! Why didn't they just repeat that process?

Got mine by phone in 35 minutes.
Tried the web but would not accept my barcodes.